General Information
At LIVE TV SERVICE, we are committed to providing high-quality products and services and ensuring your satisfaction. For any questions about technical support, sales, or billing, please contact us. Our customer support team is here to help.

Refund Policy

Digital Subscriptions
Our digital subscription refund policy is outlined below. Refund eligibility depends on the type of subscription you purchased and the time elapsed since your purchase. Please review the terms below for details on specific refund amounts. If you have any concerns or encounter issues, feel free to reach out via our WhatsApp Support or the Contact Form for prompt assistance.

Refund Conditions:

• 24-hour trial subscription: Non-refundable
• 1-month subscription: Eligible for a 50% refund if requested within 3-15 days of purchase
• 3-month subscription: Eligible for a refund equivalent to 1-month subscription if requested within 3-15 days
• 6-month subscription: Eligible for a refund equivalent to a 2-month subscription if requested within 3-15 days
• 12-month subscription: Eligible for a refund equivalent to a 3-month subscription if requested within 3-15 days

For all refunds, please contact us via WhatsApp Support or the Contact Form.

Physical Purchases
For physical product purchases, our refund and return policy is valid for 30 days from the purchase date. To be eligible, items must be unused, in the original packaging, and in the same condition in which they were received. A receipt or proof of purchase is required.

Partial Refunds
Partial refunds may be granted in certain situations, including:

• Items returned more than 30 days after delivery

Processing Refunds
Once we receive your returned item and complete an inspection, we will notify you of the approval or rejection of your refund via email. Approved refunds will be processed automatically to your original payment method within a set number of days.

Late or Missing Refunds
If you have not received your refund, please check your bank account again, then contact your credit card company and bank to confirm processing times. If the issue persists, contact us at [email protected] for assistance.

Sale Items
Please note that sale items are non-refundable.

Exchanges
Items may only be exchanged if they are defective or damaged. To initiate an exchange for the same item, email us at [email protected] and send the item to the address provided by our support team.

Shipping Returns
If returning a physical item, please contact us at [email protected] for the correct return address. Shipping costs for returns are the responsibility of the customer and are non-refundable. For high-value items, consider using trackable shipping or purchasing insurance. We cannot guarantee receipt of returned items.

Need Assistance?
For questions about refunds and returns, please reach out to us at [email protected].